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Privacy & Cookie Policy

What is the Privacy and Cookies Policy for BioProClean website ?

BioProClean is committed to ensuring that your privacy is protected.
This privacy policy sets out how BioProClean uses and protects any information that you give when you use this website.
BioProClean may change this policy statement occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2019.

Contact information
Any information that BioProClean receives from it's customers and the general public via this website is used for the purpose of contact only. We will not sell, distribute or lease your personal information to any third parties.

Information we get from you
We collect and process basic information such as name and contact details, and information about your accounts and transactions with us. Most of your information will have been provided by you or created through the use of our products and services.

Cookie files
A cookie is a small text file which asks permission to be placed on your computer or mobile device. Most websites you visit will use cookies to allow improvement of your website experience. Website cookie settings are controlled by you and your own computer browser i.e. Internet Explorer, Firefox, Google Chrome, Safari etc. Unless you change your settings you are accepting our website cookie files. Our website temporary cookies are deleted when you leave our website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and as such these sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Rights
You have certain legal rights to control what we do with your information. This includes a right to get access to your personal information; to request us to correct or update incorrect information; to object to or request that we restrict processing your information in certain circumstances; to object to direct marketing; and to receive the personal information you provided in a portable format.
For more information about your rights, including how to exercise them and the circumstances in which they apply, please contact the national Information Commissioner's Office (ICO). It is important to understand that in some cases, exercising your rights may mean that we are no longer able to provide you with products or services, for example Special Offers, Latest News. If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer by writing to the surgery. We hope that we can address any concerns you may have, but you can always contact the ICO. For more information, visit www.ico.org.uk.

How we use your information
We use your information primarily to provide you with products and services, such as sending you News, E-mails, and for the day-to-day running of our business. We also use it to comply with laws and regulations that apply to us and to protect our business, our customers and employees.

Information sharing
We keep your information confidential. It is not shared with any third parties unless we are instructed to do so by you or Law Authorities including the Courts or Police. We do not hold ANY Credit Card details.

Special Offers, News and Marketing
Unless you have told us not to, we may send you marketing information relating to products and services that we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications, you can send us a message or email to info@bioproclean.co.uk.

How long we keep your information
We keep your information mostly to comply with British Tax and Customs laws, unless we are required to keep it longer (for example due to a court order or investigation by law enforcement agencies or regulators or if debts are outstanding).

Security
We are committed to ensuring that your information is secure and safe.